/* sofIA — widget de conversa (dirección A · Galeria). Usa los tokens de la vitrina. */
.sofia {
  --s-bg: var(--c-bg, #F5F2EC);
  --s-surface: var(--c-surface, #FFFFFF);
  --s-ink: var(--c-ink, #171614);
  --s-muted: var(--c-muted, #625E57);
  --s-line: var(--c-line, #DCD6CC);
  --s-sinal: var(--c-sinal, #B8431E);
  --s-ouro: var(--dg-ouro, #C8A45B);
  font-family: var(--c-font-body, system-ui, sans-serif);
  color: var(--s-ink);
}
.sofia [hidden] { display: none !important; }
.sofia-oculto { position: absolute !important; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* Lanzador */
.sofia-lancador {
  position: fixed; right: 16px; bottom: 72px; z-index: 90;
  display: inline-flex; align-items: center; gap: 10px;
  padding: 6px 16px 6px 6px; border: 1px solid var(--s-line); border-radius: 999px;
  background: var(--s-surface); color: var(--s-ink); cursor: pointer;
  font: 600 .92rem/1.1 var(--c-font-body, system-ui, sans-serif);
  box-shadow: 0 14px 30px -14px rgba(0,0,0,.45);
  transition: transform .2s ease, box-shadow .2s ease;
}
.sofia-lancador:hover { transform: translateY(-2px); box-shadow: 0 18px 34px -14px rgba(0,0,0,.5); }
.sofia-lancador:focus-visible, .sofia button:focus-visible, .sofia textarea:focus-visible, .sofia a:focus-visible {
  outline: 3px solid var(--s-sinal); outline-offset: 2px;
}
.sofia-foto { width: 40px; height: 40px; border-radius: 50%; object-fit: cover; box-shadow: 0 0 0 1.5px var(--s-ouro); flex: none; }
.sofia-lancador__texto { display: grid; text-align: left; line-height: 1.15; }
.sofia-lancador__texto small { font-weight: 500; font-size: .72rem; color: var(--s-muted); }

/* Panel */
.sofia-painel {
  position: fixed; right: 16px; bottom: 16px; z-index: 95;
  width: min(390px, calc(100vw - 32px)); height: min(640px, calc(100vh - 32px));
  display: flex; flex-direction: column;
  background: var(--s-surface); border: 1px solid var(--s-line); border-radius: 18px;
  box-shadow: 0 40px 80px -30px rgba(0,0,0,.5);
  overflow: hidden;
}
.sofia-cab { display: flex; align-items: center; gap: 12px; padding: 14px 14px 12px 16px; border-bottom: 1px solid var(--s-line); background: var(--s-bg); }
.sofia-cab .sofia-foto { width: 46px; height: 46px; }
.sofia-cab__txt { flex: 1; min-width: 0; }
.sofia-cab__nome { margin: 0; font: 400 1.5rem/1 var(--c-font-display, Georgia, serif); }
.sofia-cab__papel { margin: 4px 0 0; display: inline-flex; align-items: center; gap: 6px; font-size: .78rem; font-weight: 600; color: var(--s-ink); }
.sofia-cab__papel::before { content: "IA"; font: 700 .62rem/1 ui-monospace, Consolas, monospace; padding: 3px 5px; border-radius: 4px; background: var(--s-ink); color: var(--s-bg); }
.sofia-fechar { flex: none; width: 36px; height: 36px; border-radius: 50%; border: 1px solid var(--s-line); background: var(--s-surface); color: var(--s-ink); font-size: 1.2rem; line-height: 1; cursor: pointer; }
.sofia-aviso { margin: 0; padding: 9px 16px; font-size: .78rem; line-height: 1.45; color: var(--s-muted); border-bottom: 1px solid var(--s-line); }
.sofia-aviso b { color: var(--s-ink); }

.sofia-mensagens { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; overscroll-behavior: contain; }
.sofia-msg { max-width: 88%; padding: 10px 13px; border-radius: 14px; font-size: .95rem; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; }
.sofia-msg--sofia { align-self: flex-start; background: var(--s-bg); border: 1px solid var(--s-line); border-bottom-left-radius: 4px; }
.sofia-msg--visitante { align-self: flex-end; background: var(--s-ink); color: var(--s-bg); border-bottom-right-radius: 4px; }
.sofia-msg--sistema { align-self: stretch; max-width: none; background: #FFF4C2; color: #4A3B00; border: 1px dashed #9A7400; font-size: .86rem; }
.sofia-msg--falhou { opacity: .6; }
.sofia-msg a { color: inherit; font-weight: 600; }
.sofia-escrever { align-self: flex-start; font-size: .82rem; color: var(--s-muted); padding: 2px 4px; }

.sofia-atalhos { display: flex; flex-wrap: wrap; gap: 6px; padding: 0 16px 10px; }
.sofia-atalho { border: 1px solid var(--s-line); background: var(--s-surface); color: var(--s-ink); border-radius: 999px; padding: 6px 11px; font: 500 .8rem/1.2 var(--c-font-body, system-ui, sans-serif); cursor: pointer; }
.sofia-atalho:hover { border-color: var(--s-ink); }

.sofia-form { display: grid; grid-template-columns: 1fr auto; gap: 8px; padding: 10px 12px 6px; border-top: 1px solid var(--s-line); }
.sofia-form textarea {
  resize: none; min-height: 44px; max-height: 120px; padding: 11px 12px;
  font: 400 .95rem/1.4 var(--c-font-body, system-ui, sans-serif); color: var(--s-ink);
  border: 1.5px solid var(--s-line); border-radius: 12px; background: var(--s-bg);
}
.sofia-form textarea:disabled { opacity: .6; cursor: not-allowed; }
.sofia-enviar { align-self: end; height: 44px; padding: 0 16px; border: 0; border-radius: 12px; background: var(--s-ink); color: var(--s-bg); font: 600 .9rem/1 var(--c-font-body, system-ui, sans-serif); cursor: pointer; }
.sofia-enviar:disabled { opacity: .45; cursor: not-allowed; }
.sofia-contador { grid-column: 1 / -1; margin: 0; font-size: .72rem; color: var(--s-muted); text-align: right; }

.sofia-rodape { padding: 4px 12px 12px; }
.sofia-whatsapp { width: 100%; padding: 10px 12px; border: 1.5px solid var(--s-line); border-radius: 12px; background: var(--s-surface); color: var(--s-ink); font: 600 .88rem/1.2 var(--c-font-body, system-ui, sans-serif); cursor: pointer; }
.sofia-whatsapp:hover { border-color: var(--s-ink); }

/* Traspaso a WhatsApp */
.sofia-passagem { flex: 1; overflow-y: auto; padding: 16px; display: grid; gap: 10px; align-content: start; }
.sofia-passagem h3 { margin: 0; font: 400 1.35rem/1.1 var(--c-font-display, Georgia, serif); }
.sofia-passagem p { margin: 0; font-size: .86rem; line-height: 1.5; color: var(--s-muted); }
.sofia-passagem label { font-weight: 600; font-size: .86rem; }
.sofia-passagem textarea { width: 100%; min-height: 150px; padding: 11px 12px; font: 400 .92rem/1.45 var(--c-font-body, system-ui, sans-serif); color: var(--s-ink); border: 1.5px solid var(--s-line); border-radius: 12px; background: var(--s-bg); resize: vertical; }
.sofia-passagem__acoes { display: flex; flex-wrap: wrap; gap: 8px; }
.sofia-passagem__acoes button { padding: 10px 14px; border-radius: 12px; font: 600 .88rem/1.2 var(--c-font-body, system-ui, sans-serif); cursor: pointer; }
.sofia-abrir-wa { border: 0; background: var(--s-ink); color: var(--s-bg); }
.sofia-abrir-wa:disabled { opacity: .45; cursor: not-allowed; }
.sofia-voltar { border: 1.5px solid var(--s-line); background: var(--s-surface); color: var(--s-ink); }
.sofia-estado-wa { padding: 10px 12px; border-radius: 10px; background: #FFF4C2; color: #4A3B00 !important; border: 1px dashed #9A7400; }

@media (max-width: 700px) {
  .sofia-lancador { right: 12px; bottom: 76px; padding: 4px; }
  .sofia-lancador__texto { display: none; }
  .sofia-foto { width: 48px; height: 48px; }
  .sofia-painel { right: 0; bottom: 0; width: 100vw; height: 88vh; height: 88dvh; border-radius: 18px 18px 0 0; }
  .sofia--aberta .sofia-lancador { display: none; }
}

@media (prefers-reduced-motion: reduce) {
  .sofia-lancador { transition: none; }
  .sofia-lancador:hover { transform: none; }
}